FAQs

How do I track my order after it has been shipped?
1. Logon to your account and select Track Packages.
2. Enter the UPS, USPS tracking number.


How can I get more information about an artist or painting...?


Please use the contact us page or call us at 1-908-352-5152 with your requests.

What else do I need to know about the paintings...?
We have descriptive texts linked to each painting. This will provide information on whether the paintings are acrylic on canvas or whether it is on hardboard.

How much are shipping charges...?
After you have added the item in your shopping, the shipping charges will be displayed. The shipping charges include shipping, handling and insurance of your item. This offer applies to orders shipped to addresses within the United States. Please note that shipping costs to destinations outside the U.S will be determined by the actual shipping costs from the US. The buyer will pay for express or overnight deliveries.

Are the paintings framed...?
Some of the paintings in our gallery are professionally framed. The frames are complementary, and they do not add to the price of the painting.

What happens after I order a painting...?
When your order is placed on the website, you will receive an email from us, which will provide you with an online confirmation number. This confirms that your order has been successfully placed.

Which credit cards are accepted...?
HaitianPainting.com accepts Paypal, most credit cards including VISA, MasterCard and American Express. For additional security, your purchase will be shipped five (5) business days after the credit card is cleared by the credit card company.

 

Can I pay by money order or bank check…?

Payment by check or money order is also accepted, with the artwork shipped 7 working days after receipt of payment, when check is cleared.

Can I cancel an order...?
We can easily cancel your order once it has not been shipped. To do so, immediately contact our customer service department at 908-352-5152. If your order is in transit, we will not be able to cancel it, however, once received, you may return your order within 7 days for refund minus the shipping and credit card transaction charges.

When will my credit card be charged...?
HaitianPainting.com will attempt to secure authorization on your credit card at the point of online purchase. If there is a problem securing this authorization you will be notified immediately and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to HaitianPainting.com. Your account will be charged within 24 to 48 hours.

Do you have other paintings...?
HaitianPainting.com inventory is constantly updating its gallery to include works new artists as well as famous masters. Please visit our gallery as often as possible.

What if I do not receive an order confirmation via e-mail?
Under normal circumstances you should receive a confirmation message via e-mail shortly after HaitianPainting.com receives your order. In periods of high internet traffic, it may take up to four hours to receive a confirmation. If this happens, immediately contact us at 908-352-5152 to ensure that your order was received.

What was the total charged to my credit card?
When you place your order online, you are provided with the price of the merchandise as well as any applicable service charges. In addition to these costs, sales tax will be charged where applicable. Immediately following receipt of your order, you will be sent an order confirmation via e-mail. This e-mail will include an itemized listing of the charges and total cost.

Price Changes
Are the prices listed guaranteed? Although prices are correct, occasionally prices are subject to change at any time. HaitianPainting.com shall not be liable for any error in prices of any artwork or publications listed on the website. We, therefore, suggest that you write or call before placing your order.

Biographical Information
HaitianPainting.com biographical information is a result of interviews conducted with the artists, information obtained from published material or information given to us by other artists that might have worked with a particular artist. HaitianPainting.com shall not be liable for any errors in biographical information of any artist listed on the website.

Under no circumstances will HaitianPainting.com be liable for any content, errors, or omissions, loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available via the service.

Spam Mail
Under no circumstances will HaitianPainting.com be liable for any content, including, but not limited to, SPAM mail that you receive or any emails that you might have accidentally received from us.

Duplicate
You agree not to reproduce, duplicate, copy, exploit for any commercial purposes any portion of the service, use of the service, or information on this website.

Authenticity of Artwork
Certificates of Authenticity, where applicable and available, will accompany the artwork at time of shipping. Buyer may choose to transfer certification or bill of sale or may elect to keep the original certificate for the artwork purchased.

Purchaser must notify the seller within 24 hours of receipt of artwork if purchaser intends to return the item. Artwork must be then shipped and insured, at the Purchaser's expense, within 72 hours of receipt of the artwork. Returned artwork will only be accepted in its original condition. Upon receipt of any returned artwork, inspection will be made as to condition and reimbursement of the original purchase price. Only then will it be issued to purchaser. If these conditions are exceeded, the sale will be final. There are no refunds for commissioned art.

Intellectual property
Purchasing of artwork does not constitute a transfer of intellectual property rights. You agree not to distort, mutilate, make prints, or otherwise alter the artwork. The artist retains all rights to the reproduction of the artwork. Items listed on the website should not be used for any publication without the written consent of the artist.

HaitianPainting.com, LLC has made every attempt to contact every artist both Haiti and abroad and copyright holders to get their permission to include their work on this site. If an artwork is inadvertently included on this site that is subject to copyright but has not been credited, please accept our sincere apologies and contact us at info@haitianpaintings.com to rectify this situation.

Limited product warranty; disclaimer of warranties
Any and all liability of HaitianPainting.com is explicitly limited to the price you have paid for the product. Your sole remedy against HaitianPainting.com in any dispute shall be to seek recovery of the amount you have paid, upon the payment of which HaitianPainting.com shall be discharged of all further obligations and liability to you. HaitianPainting.com, LLC is not liable for any legal consultation and other associated fees

HaitianPainting.com is not liable for possible alteration or damages due to the action of time, or artwork containing natural materials, insects, and pigments.

MODIFICATIONS TO SERVICE AND POLICY

HaitianPainting.com reserves the right at any time to modify or discontinue, temporarily or permanently; its policy the service or any part thereof with or without notice. You agree that HaitianPainting.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of the service.


Terms and conditions acceptance
If an item(s) is (are) purchased from the site and we are not able to obtain the item (s) from the artist, or the consignor, HaitianPainting.com will not be liable. A refund of the purchase price will be given to the buyer. Or the buyer may elect to purchase another item for the same price. We will also not be liable due to events beyond our control, including but not limited to, fire, war, disaster, flood, wind, earthquake, lightning, sabotage, labor strikes, and transportation failure. Important: By shopping on our website, shopper or buyer accepts our terms and conditions of sale. You agree to be bound by these terms and conditions of sale and using our services. You acknowledge having read the present terms and conditions of sale. You acknowledge that this agreement applies without exclusions to the purchase of the products.

Dispute resolution
The agreement is governed by the laws of the United States, without giving effect to conflict of law rules. You agree that any dispute between you and HaitianPainting.com will be resolved exclusively by the competent court in New Jersey, USA. If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement.

Forgery
Art forgery is a crime and it will be reported to the proper authorities. HaitianPainting.com will prosecute any artwork that has been sold from our website, forged, and returned to us.

Damages during Shipment
If damage occurs during shipment, the customer must notify UPS for damage tag pick-up. All items shipped from the website are insured for the amount sold. We will also not be liable due to events beyond our control, including but not limited to, fire, war, disasters, flood, wind, earthquake, lightning, sabotage, labor strikes, and transportation failure. A refund of the purchase price will be given to the buyer by the shipper.

How do I know if the artwork is authentic?
The art pieces featured on our website are mostly originals. Ownership and copyright are vested on the artist. We attest to the authenticity of all art pieces featured in our website. Any dispute within seven days can only be resulted in the purchase amount. HaitianPainting.com will not be liable for any other charges.

Disclaimer:
All information provided on this web site is for informational purposes only. We at HaitianPainting.com are in no way recommending the artwork of one artist over any other.

The site offers no guarantee as to the accuracy, completeness or correctness of the information presented in the news, events or features sections. Any applications of the information or recommendations set forth on this site are at the user's sole discretion and risk, with no liability to any of the corporations, sites or individuals associated with HaitianPainting.com or HaitianPainting.com, LLC

We reserve the right to accept / reject orders, and make changes to the site and to the terms, conditions and disclaimers.

Is it safe to use my credit card online...?
HaitianPainting.com understands your concerns about Internet security. Because we share these concerns and respect your privacy, we do not rent or sell information received from web orders or e-mail registrations, to third parties. We do not send personal information, such as credit card numbers, over the network in a way that is meaningful to anyone but us. All personal information is encrypted and transmitted over the Internet using SSL (secure socket layer) technology. The result is a Web site that offers you the high level of service, convenience and trustworthiness that our customers have come to expect from us.
Our return policy...?
HaitianPainting.com return policy is very simple and hassle free. Customer satisfaction is very important to us. You may return any item within 7 days for a full refund. A credit will be issued to the purchaser's credit card within 30 days of receipt and inspection of the item returned. To make a return, simply call 908-352-5152 or use the contact us link for a return authorization number and shipping instructions. We will refund the purchase price of the item, less the shipping charges. Please note all cancel orders are subject to a 20% re-stocking fee.

Can I put a painting on lay-a-way...?
We would be happy to work out a payment plan with you if you need to pay in installments for your selection. Please note that all lay-a-way purchases are considered firm orders from the date of the first installment payment. An initial installment of 20% of the merchandise total is required to initiate the lay-a-way. After the initial deposit the remaining balance must be paid in full within 1 year. Any balance paid on merchandise will be transferred to store credit, less a 20% restocking fee. If you fail to make the final payment for whatever reason within 1 year your layaway item will be returned to stock and you will lose your initial deposit. If the order is canceled within six months you would be subject to a 20% re-stocking fee. After six months, if regular payments are not made you will lose your initial deposit. There are no interest charges on lay-a-ways.

Can you tell me how much my painting is worth?
Sorry, we do not do any appraisal